Last Updated: 2026-03-10

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   1. Introduction

FM Promotions (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

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This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or otherwise interact with us.

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Our privacy practices are designed to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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   2. Information We Collect

We may collect the following types of information.

Personal Information may include:

• Name

• Company name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed through secure third-party providers)

• Order history

• Account login credentials

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Order and Customization Information

Because we provide promotional apparel and custom branded products, we may collect:

• Artwork files

• Logo files

• Custom text or embroidery instructions

• Order specifications and product selections

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Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of access

• Referring website

This information helps us improve website performance and user experience.

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   3. How We Use Your Information

We use collected information to:

• Process and fulfill orders

• Provide quotes and customer support

• Manage customer accounts

• Communicate about orders, shipping, and updates

• Improve our website and services

• Prevent fraud or unauthorized transactions

• Comply with legal obligations

 

   4. ​Payment Processing

Payments made through our website may be processed by third-party payment providers. We do not store full credit card numbers on our servers.

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These providers manage payment information according to their own privacy and security policies.

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   5. Sharing Your Information

We do not sell personal information.

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We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors

• Shipping and courier services

• Apparel suppliers or decorators for custom production

• Website hosting providers

• IT and security service providers

These parties only receive the information necessary to perform their services.

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   6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Maintain website functionality

• Remember user preferences

• Analyze website traffic

• Improve user experience

You can control cookies through your browser settings.

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   7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, or alteration.

However, no internet transmission or electronic storage method is completely secure.

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   8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders

• Maintain business records

• Comply with legal or regulatory requirements

When information is no longer required, it will be securely deleted or anonymized.

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   9. Your Privacy Rights

Under Canadian privacy laws, you may have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent for certain uses of your information

To exercise these rights, please contact us using the details below.

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   10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

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   11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

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   12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date

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   13. Contact Us

FM Promotions
90 Winges Road
Woodbridge, ON L4L 6A9
Canada

Email: info@fmpromotions.ca
Phone: (905) 850-0661